FAQ'S
Frequently asked questions by customers.
Do you ship worldwide?
Yes! We ship our products all over the world. If you can't find your country on our list, email us at info@jetchill.com so we can create a manual invoice for your order.
How long until I get my products?
Due to the current pandemic we are experiencing delays in our fulfilment centre. We aim to ship products within 7 days of the order being processed.
Do you have a distributor in my country?
We have distributors located all over the world, please scroll down to "find a distributor" or please email us at info@jetchill.com for more information.
My product isn't working...
Please don't worry, these things can happen. We're on hand to support you. If you encounter an unfortunate problem, please take a photo or video of the issue. We will aim to solve via email. If we cannot rectify over the phone/video, we will then take further measures to fix/replace your item.
Can I get a discount?
Become and affliate and receive 5% cash back for every order that converts. Email us at info@jetchill.com for more information.
Why is my bubble popping?
Great Question! Check out our help sheet below. If you're still having difficulty, please email us at info@jetchill.com
