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Delivery
We aim to ship products within 2 business day of the order being processed. This excludes Jetchill Twin Probe orders which we aim to dispatch February 2024. For accurate lead times on all Jetchill Twin Probe orders, contact info@jetchill.com.
Customs Duties
Please note delivery can incur import charges from the UK. If you refuse to pay import charges and your shipment is returned to the UK, you will be charged shipping and return transport costs.
Shipping Address
Please note we do not ship to temporary addresses, as we can't ensure delivery. We do not accept responsibility for delivery issues to a temporary address
Returns
Our policy lasts 14 days. You must notify us of your intention to return the product within 14 days of receiving the product. If you notify us later than 14 days, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund or exchange, your item must be returned within 14 days of the date you notify us of the return. The Item must be unused, in the same condition that you received it and be in the original packaging.
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