Delivery & Returns
Returns
Our policy lasts 14 days. You must notify us of your intention to return the product within 14 days of receiving the product. If you notify us later than 14 days, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund or exchange, your item must be returned within 14 days of the date you notify us of the return. The Item must be unused, in the same condition that you received it and be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed through original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check with your payment provider as your payment provider may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jetchill.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
- i) Delivery address: JetChill Ltd, Print Centre, Fulwell Rd, Roker, Sunderland, SR6 0HR, UK, Sharon Shettle, sharon@jetchill.com
- ii) On commercial invoice shipping label write value as '£10' and reason for shipment as 'warranty return'
iii) Email sharon@jetchill.com the tracking number and order number
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Delivery address: JetChill Ltd, Print Centre, Fulwell Rd, Roker, Sunderland, SR6 0HR, UK, Sharon Shettle, sharon@jetchill.com. You MUST include your order number, name and contact information in the box when you return your item,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend using a trackable shipping service or purchasing shipping insurance. As we can't guarantee that we will receive your returned item without it.
Import Charges
1. UK
No import charges as we manufacture and ship from our UK Office.
2. USA
No import charges as we ship from our USA Warehouse.
3. Europe
i) Fee Small fee around £15 depending on country and invoice value
ii) Tariff % fee based on invoice value
We put UK as Country Of Origin (COO) so you shouldn’t have to pay this
HS Code we use for FB Kit is 8543709000 (Electrical Goods)
iii) Tax Your countries sales tax % will be charged on the invoice value
If you are a business you will be able to reclaim this in your tax return
If you are not a business you will not be able to reclaim this in your tax return (you would have had to pay the 20% UK sales tax before Brexit anyway)
4. ROW
i) Fee Might be charged and usually less than £20 depending on country and invoice value
ii) Tariff % fee (based on HS Code) may be charged depending on invoice value. HS Code we use for FB Kit is 8543709000 (Electrical Goods)
iii) Tax Your countries sales tax % may be charged on the invoice value
If you are a business you should be able to reclaim this in your tax return
If you are not a business you will probably not be able to reclaim this in your tax return
Please check our distributor list, to see if can purchase from a distributor, who will have already paid import charges, https://flavourblaster.com/pages/distribution-list.
To apply for a return please visit our returns portal
